As you network, you will at some point inevitably be faced with a “gatekeeper” – an administrative assistant whose job is to screen people that call their boss. Some of these secretaries and administrators are REALLY good at what they do! Here are some tried and true tactics for getting PAST them FAST.
Front-Load Your Introduction
Gatekeepers are used to a certain pace in their phone conversations. It creates what I call an “autopilot” response. However, if that script is changed, they have to go off autopilot and many times it takes them off guard for a second. If you are confident, you can use this to get by them.
Front-loading your introduction to break the autopilot response:
The Gatekeeper: Hello, Mr. Smith’s office.
You: Hello, this is Mark Jackson from Ciley Corporation calling for Mr. Smith please.
The Gatekeeper: Um, who may I say is calling again, sorry?
You: Again, this is Mark Jackson from Ciley Corporation calling for Mr. Smith, please.
Getting past the gatekeeper: Continue reading